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Sesamo FAQ

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Privacy & data management

Sesamo

Starting with the app

Trip registration


	A message about activity recognition and/or motion sensors appears in the app. What does that mean?
	Android settings
	Can I change the start location or end location of a trip if it is not correct?
	Can I stop or pause the registration by the app?
	Can I temporarily disable GPS?
	Do I need a data plan for the app?
	Does the app meet the privacy requirements?
	Does the app use extra data?
	General settings
	How do I ensure that I have the latest version of the app on my phone?
	How do I turn on the GPS on my Android phone?
	How do I turn on the GPS on my iPhone?
	How does the registration of my trips made work?
	How long does it take to see a trip in the app?
	How much battery does the app use extra?
	HTC settings
	Huawei settings
	I don't see my trip appearing. What can I do?
	I no longer want to participate in the study. How can I unsubscribe?
	iOS settings
	Is my phone suitable for the app?
	Is the battery of my phone drained faster when using the app?
	LG settings
	Motorola settings
	Nokia settings
	OnePlus settings
	Oppo settings
	Other apps do register my trips or see my location, but your app does not. How is that possible?
	Samsung settings
	Sony settings
	The app does not always have my means of transport. Will that improve over time?
	The app does not record many of my trips. How is that possible?
	The app occasionally does not register my trip. How is that possible?
	The app occasionally does not register my trip. What should I do?
	What is activity recognition?
	Why does the app have to remain active in the background?
	Why does the app sometimes not recognize the correct means of transport used?
	Why does the app sometimes not recognize the correct place or route?
	Why should I have Wi-Fi and network locations on while measuring?
	Xiaomi settings